JOB DESCRIPTION

The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle:

Capture the customer needs
Advice on potential solutions
Work with design & production so the product is manufactured according to the specifications
Perform quality control checks
Schedule installation, delivery or handoff the product to the customer

A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.

The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.

RESPONSIBILITIES:

Greet and welcome customers in person, via e-mail or over phone
Listen attentively to the customers needs
Apply consultative sales techniques to define best way to help the customer solve their problem
Process estimates, document details about the orders and follow up with customers
Interact with design and production to make sure the order is processed accurately
Perform quality control
Schedule installation, arrange delivery or notify customer that the order is ready for pickup
Process customer payments and follow up if payments are delayed
Interact with third party venders to source special products
Help in the production area as needed

QUALIFICATIONS

Strong verbal and written communication skills
Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus
Comfortable engaging in sales conversation with customers
Strong organizational and team collaborating skills
Understanding of and experience in the arts and graphic industry preferred
At least two years in retail or inside sales or equivalent experience is preferred
High school diploma is preferred

BENEFITS

Casual and creative work environment
Performance Bonus
Paid training
Formal ongoing training program
Formal on-the-job training program

Compensation: $18.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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